Subheading
Repair & submission
Carrera, Carrera RC and Revell products are technically high-quality toys that should be handled with care. Please follow the instructions in the operating manual.
You can also contact us directly by email to get in touch with us.
Subheading
Talk about your brand
Please return your faulty product with a copy of the receipt or delivery note
or invoice and the completed Warranty & Repair Form to the returns address.
FAQ
The return address:
The submission must be given up via a DHL return label.
In order to get a return label or print yourself, please follow the link below.
Please indicate the "repair" note in the customer reference field and your reference / order number.
Create DHL return label
The return must be posted using a GLS returns label.
Please follow the link below to obtain a returns label or to print one yourself.
Please enter "REPAIR" and your reference/order number in the customer reference field.
Create a GLS returns label
Please contact them directly
Waldmeier AG
Neustrasse 50
4623 Neuendorf
Tel.: +41 62 387 98 18
Email: info@waldmeier.ch
Web: www.waldmeier.ch
Subheading
Talk about your brand
Important:
Often a supposed defect can be easily solved through a personal conversation and the time -consuming sending of the product is no longer necessary!
Please contact us Mon - Thu from 9 a.m. to 3 p.m. (on weekdays) and Fri from 9 a.m. to 12 p.m. (on weekdays) by phone at the following numbers: We will be happy to help you!
Subheading
Talk about your brand
Carrera-Revell Hotline
Callers from Germany: +49 (0) 800 22 77 372 / 0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333
Your customer service team
