We have noticed that you are shopping from the USWould you like to switch to our US Shopping experience?

Repair & Submission

The Carrera, Carrera RC and Revell products are technically high-quality toys that should be handled with care. Please be sure to follow the instructions in the operating instructions.

To get in touch with us directly, you can also contact us directly by email.


Technical questions about the Carrera racetrack:
support.at@carrera-revell.com


Technical questions about Carrera RC:
support.carrera-rc.at@carrera-revell.com

 

Technical questions about Revell Modellbau / RC:
service.de@carrera-revell.com

 

 

 

Please send your faulty product with a copy of the receipt or delivery note or invoice and

the completed warranty & repair form to the return address.

 

 

 

The return addresses:

 

  • For customers from Germany:
    The entry must be submitted via a DHL return label. To receive a return label or to be able to print it yourself, please follow the link below. Please indicate "REPAIR" and your reference/order number in the Customer Reference field.
    DHL Return Label

 

  • For customers from Austria:
    The submission must be submitted via a GLS return label. To receive a return label or to be able to print it yourself, please follow the link below. Please indicate "REPAIR" and your reference/order number in the Customer Reference field.
    GLS

 

  • For customers from Switzerland:
    Please contact Waldmeier AG
    directly Neustrasse 50
    4623 Neuendorf
    Phone: +41 62 387 98 18
    Email: info@waldmeier.ch
    Web: www.waldmeier.ch

 

 

Important:

Often, a supposed defect can be easily solved via a personal conversation and the time-consuming sending in of the product is no longer necessary! Please contact us Mon - Thu from 9 a.m. to 3 p.m. (weekdays) and Fri from 9 a.m. - 12 p.m. (weekdays) by phone at the following numbers: we will be happy to help you!

Carrera-Revell Hotline

Callers from Germany: +49 (0) 800 22 77 372 / 0800 CARRERA
Caller from Austria: +43 (0) 662 88 921 333



Your customer service team