and Carrera RC products are technically high-quality toys that should be handled with care. Please be sure to follow the instructions in the operating instructions.
In order to be able to contact us directly, you can also contact us directly by e-mail.
Technical questions about the Carrera racetrack:
Technical questions about Carrera RC:
Please send your defective product with a copy of the receipt or delivery note or the invoice and
the completed warranty & repair form to the return address.
The return addresses:
Often, a supposed defect can be easily solved via a personal conversation and the time-consuming sending in of the product is no longer necessary! Please contact us Mon - Thu from 9 a.m. to 3 p.m. (weekdays) and Fri from 9 a.m. - 12 p.m. (weekdays) by phone at the following numbers: we will be happy to help you!
Callers from Germany: +49 (0) 800 22 77 372 / 0800 CARRERA
Callers from Austria: +43 (0) 662 88 921 333
Your shop team