ONLINE DISPUTE RESOLUTION

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to resolve disputes in connection with their online order out of court first. You can find the dispute resolution platform here.

General consumer arbitration board of the Center for Arbitration e.V.
Straßburger Straße 8
77694 Kehl
Website: https://www.verbraucher-schlichter.de/
Email: mail@verbraucher-schlichter.de
Tel: +49-7851-79579-40

The EU Commission provides a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially resolve disputes in connection with their online order without the involvement of a court.

The dispute resolution platform can be accessed via the external link http://ec.europa.eu/consumers/odr/ .

The seller is neither obliged nor willing to participate in dispute resolution proceedings at a consumer arbitration board.